What do you need help with?
Pick the tag that matches. Each one lists what to bring and then opens a message with those lines already in it, so the first reply can be an answer rather than a question.
Support hours
Mon-Fri, 10 AM - 6 PM IST
WhatsAppBring your order number
An order
Delivery, a wrong or missing item, a refund, an invoice, anything with an order number on it.
- Order number
- on your confirmation email
- What arrived
- or what did not
- What you need
- a replacement, a refund, or an answer
- Where you ordered
- shop.ohmydog.rocks, or here
WhatsAppBring your dog's weight
ProBelly and dosing
How much to give, when to give it, and whether to start at all for the dog you actually have.
- Your dog
- age, breed, rough weight
- Feeding now
- food, and anything else you give
- On medication
- yes or no. It changes the timing
- What you want to know
- dose, timing, or whether to start
Ask about ProBellyMuch of this is already written up. Read the probiotics hub
EmailSend it from your receipt address
Course access
Logins, a course or certification you have paid for and cannot reach, a certificate that has not arrived. Email, because this one needs the address on your receipt.
- Sign-up email
- the address your receipt went to
- Course or certification
- the name as it appears
- What you cannot reach
- login, a lesson, a certificate
- What you have already tried
- saves us both a round
Something wrong with your dog right now?
The library
That is not a support errand, and waiting for office hours is the wrong thing to do with it. The answer is more likely already written down.
If it needs a person rather than a page, see personal support with Sunny Luthra.
Every way to reach us
Mon-Fri, 10 AM - 6 PM IST
The tags above open the first of these with your message already written. The rest are here because a support page that hides its own address is not a support page.
- WhatsApp
The fastest door, and the one the tags above open.
Mon-Fri, 10 AM - 6 PM IST
- Email
Best for anything carrying a receipt, an invoice, or an attachment.
support@ohmydog.rocks
- Instagram
Slower than WhatsApp or email, and not the place for an order.
@ohmydog.rocks
- The Pack
A free Telegram room of dog parents. Community, not support.
Free to join
Before you write
4 answers
When will someone see my message?
The desk is staffed Mon-Fri, 10 AM - 6 PM IST, and the band at the top of this page tells you whether it is open right now. A message sent on Friday evening is picked up on Monday morning.
Can I get dog behaviour advice through support?
Not here. Support handles orders, ProBelly questions, and course access. For a behaviour or health worry, start with the library, breeds, diseases, and research, or take a place on the personal-support roll with dog behaviourist Sunny Luthra.
Why does the page write my message for me?
Because the details are what make an answer possible in one reply instead of four. Each tag lists what to bring, and the action opens WhatsApp or your email with those lines already there for you to fill in and edit.
Where do I write about a course I cannot access?
Email support@ohmydog.rocks from the address on your receipt, or use the course access tag on this page, which opens that email with the right lines in it.